Shipping policy

Shipping Policy

Can I Get Free Shipping?

Yes. Free shipping is automatically applied to all orders over EGP 999.

What Is SOLOTEX's Shipping Policy?

At SOLOTEX, we make it easy for you to shop for authentic, high-quality products.

All orders are subject to product availability and order approval. In certain cases, an order may not be fulfilled due to unforeseen circumstances.

SOLOTEX reserves the right to refuse or cancel any order at its sole discretion. Once your order is successfully placed, you will receive a confirmation email containing your order details.

All prices displayed on our website are accurate at the time of publication. However, SOLOTEX reserves the right to modify prices and add or remove promotional offers at any time based on business requirements.

Any price changes will not affect orders that have already received an order confirmation email.

While we strive to provide accurate product descriptions, we do not guarantee that all information is completely error-free or 100% complete. If you are not satisfied with your purchase, you may return it in accordance with our Return & Exchange Policy.

Please note that order processing and delivery times may be longer during peak seasons and special occasions, including:

  • Mother's Day

  • Eid Al-Fitr & Eid Al-Adha

  • Christmas

  • Sales and promotional campaigns

  • SOLOTEX Anniversary celebrations

We appreciate your patience and understanding while we prepare your order with the highest level of care.

Please Note: The daily order cut-off time is 12:00 PM. Orders placed after this time will be processed on the next business day.

Can I Open the Package and Return It to the Courier?

No.

Packages cannot be opened or returned to the courier at the time of delivery.

If you experience any issue with your order, please follow the procedures outlined in our Return & Exchange Policy.

How Can I Track My Delivery Time?

Delivery time begins once your order has been processed and shipped. You will receive a confirmation email once your order is dispatched.

Delivery time depends on your city and delivery location.

Orders are typically delivered within 3–5 business days.

To help ensure timely delivery, please make sure that:

  • Your shipping address is complete and accurate.

  • Your phone number is valid and reachable.

  • Someone is available to receive the order during the expected delivery period.

Please note that deliveries may be delayed during public holidays or major sales events such as White Friday or the SOLOTEX Anniversary Sale.

Can I Reschedule My Delivery?

No.

We do not offer delivery rescheduling.

If you are unable to receive your order, you may cancel it and place a new order at a more convenient time.

Our shipping partner will attempt delivery three times. If you cannot be reached, your order will be automatically canceled.

Can I Modify My Order After Confirmation?

No.

Once an order has been confirmed, it cannot be modified.

If you need to change a product, size, or any other order details, you will need to cancel the current order and place a new one.

Can I Get Free Shipping?

Free shipping is automatically applied to all orders over EGP 499.

What Happens If I Order Only One Product and It Is Unavailable or Defective?

If the only product in your order is unavailable or found to be defective, your order will be canceled.

You will be notified via email.

Can SOLOTEX Cancel My Order Without Prior Notice?

SOLOTEX reserves the right to cancel any order whenever necessary.

If your order is canceled, you will be notified by email.

Please ensure that you provide a valid email address to receive all order notifications and updates.

What Happens If My Address or Phone Number Is Incorrect?

If we are unable to contact you because of an incomplete address or an invalid phone number, your order will be automatically canceled.

You will receive an email notification informing you of the cancellation.

Important Note:
This content contains two different free shipping thresholds (EGP 999 and EGP 499). Please verify the correct minimum order value and use only one throughout your website to avoid customer confusion.